Cancellation & Returns Policy

At Saporo, we prioritize customer satisfaction and aim to offer a seamless shopping experience. If you receive a product that is damaged, defective, or significantly different from what was ordered, we offer an easy returns process. Post verification of the defect by our service team via a video call and submitting necessary proofs, we will proceed with the necessary action.

Return Initiation Policy:

  1. Lodge a Return Request: Contact Saporo Customer Care to initiate a return.
  2. Replacement Process: If the concern is genuine, we will initiate a replacement within 10 working days of verification.

Return & Replacement Window:

  • A return request must be raised within 7 days from the delivery date of the product.

Return & Replacement Reasons:

At Saporo, a full refund or replacement will be provided for the following situations:

  1. Cancellation Before Shipment: If you wish to cancel your order before shipment, we will provide a full refund.
  2. Product Out of Stock: If the product is no longer in stock, we will offer a full refund.
  3. Wrong Product Received: If you receive a different product than ordered, we will arrange for a replacement. To ensure a smooth return process, please remember to record an unboxing video.
  4. Dead/Defective on Arrival: If the product is defective or dead upon arrival and cannot be repaired, we will issue a replacement upon receiving the defective item. To ensure a smooth return process, please remember to record an unboxing video.

Exclusions for Return & Replacement:

Returns and replacements will not be accepted under the following conditions:

  • No Longer Needed: If you no longer need the product.
  • Used or Installed Products: If the product has already been used or installed.
  • Tampered Products: If the product has been tampered with or repaired by unauthorized technicians.
  • Subjective Issues: Returns will not be accepted for subjective concerns like performance not meeting expectations, color shade variations, etc.
  • Packaging: Please note that returns are not accepted for packaging-related concerns unless the product’s structure or performance is affected.
  • Outside Return Window: If the return request is made after the return window.
  • No Defects Upon Arrival: If the product was not defective at the time of arrival. To ensure a smooth return process, please remember to record an unboxing video.

Return and Replacement Process:

  1. Request Initiation: Raise your return request with Saporo Customer Care via email at contactus@saporo.in. Our team is available Monday to Friday from 10 AM - 5 PM, excluding public holidays.
  2. Issue Assessment: Once your request is logged, an authorized service representative will contact you within 24-48 hours to assess the issue.

Pick-Up for Replacement:

  • Once a return request is confirmed, our logistics team will arrange for pick-up within 10 working days.
  • If the Pickup attempt fails then we will consider the product ineligible for return/exchange. 

Return Shipment Guidelines:

Please ensure the product is properly packed and ready for return. If all items are not returned as per the initial request, the return may not be processed, and future return requests may be restricted at the discretion of Saporo. All product contents must be returned in the package, in unused and original condition. 

Please note - If our logistics team is unable to deliver your order to your location, a refund will be issued for your purchase.